The following countries are excluded from paying any additional customs duties:
Albania, Algeria, Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States of America
For all other countries additional duties may be charged by the local customs. Further information on duties can be read in our Terms & Conditions.
Within the European Union standard shipping is complimentary on all orders over €75. Deliveries can be expected between 1-3 working days.
Outside of the European Union standard shipping costs may be charged. The price is always clearly communicated in the check-out.
Express shipping costs are always charged, and are explicitly mentioned during the checkout.
NOTE: On Belgian National Holidays the Flagship Store, and therefore the online store, is closed and orders cannot be shipped.
On all other days we ship all orders placed before 12h30 local time (BE).
Once an order is shipped, the shipping address cannot be changed. If you need to change the address before we have processed your order, you can send an e-mail to our Customer Care with your order number and the new address. Note that we can not change the shipping address to a different country.
If you wish to change your address for future orders, you can either do this in the checkout before you place an order, or you can manage your addresses in your account.